Terms and Conditions

Store Policy

As the sole proprietor of Botanica Las Dos Aguas, I reserve the right to refuse and cancel service to any individual at my discretion. Botanica Las Dos Aguas is absolved of any responsibility for inaccuracies in information provided by customers. 

Furthermore, Botanica Las Dos Aguas holds no liability for damages, outcomes, or repercussions resulting from the purchase of any services offered. Every individual retains the freedom to engage in transactions and avail themselves of services with full awareness and consent. By engaging with Botanica Las Dos Aguas, customers explicitly waive the right to initiate legal action against Botanica Las Dos Aguas or its affiliates.

Fraudulent Chargebacks (Thieves, you WILL be hexed/DUMED)

It is strictly prohibited to report any actions of fraudulence or initiate chargebacks. Botanica Las Dos Aguas diligently maintains records of all transactions, which are promptly furnished to financial institutions when necessary. Customers are forewarned that fraudulent reports of charges will result in legal ramifications. Engaging in such practices contravenes the terms of service and will be met with legal consequences as deemed appropriate by Botanica Las Dos Aguas. You have been warned.

Shipping Policy

Botanica Las Dos Aguas operates as a singular entity. Customers are advised to allow 3-5 business days (HOLIDAYS NOT INCLUDED) for order processing and shipping, followed by an estimated delivery period of 5-7 days. By completing an order, customers affirm their understanding of and compliance with the Shipping Policy outlined by Botanica Las Dos Aguas. Please be mindful of the processing and delivery times when placing orders to ensure a smooth and satisfactory experience. 

Refund and Exchange Policy:

We appreciate your business and aim to provide you with the best products and services. Please read our refund and exchange policy carefully before making a purchase.

ALL SALES ARE FINAL.

We do not offer refunds under any circumstances. Once a purchase is made, it is considered final and cannot be changed.

Damaged Items:

If your product arrives damaged, we are here to help. Please follow the steps below to report the issue:

1. Email Us:
   
   • Send an email to  omar@botanicalasdosaguas.com

2.   Include Your Order Number:

• Make sure to include your order number in the email for reference.

3.    Attach an Image or Photo:

• Attach a clear image or photo of the damaged item to your email.

4.    Describe the Issue:

• Provide a brief description of the issue you are experiencing with the damaged item.

Our team will review your request and get back to you as soon as possible with the next steps.

Thank you very much for your love and support!

- Botanica Las Dos Aguas